Topic: Nintendo Store UK stole my money

I did a REVOO (review) after my controllers went missing on the customer service and I was scathing but because I said I would use the website again (as its the only place you can get some pre-order bonuses) it changed it to Overall Satisfied.
You should read some of them reviews on there, as a lot of people say customer service is awful, but for some reason it puts it as Overall Satisfied, there is even one that said they had cancelled their order as found it on a different site which was better and that says Overall Satisfied
Its just a farce

@Rambler @Pizzamorg I think as two separate entities, both the eshop and the MyNintendo store can blacklist anyone. I don't believe any private business in the UK is obliged to serve a customer if they choose not to for any reason. Which sucks when so many businesses insist on "retailer exclusives". I don't think blacklisting is mega common though and there are ways to get around it such as ordering to a different address with a different card etc.

Anecdotal evidence suggests that chargebacks on eshop purchases will result in a ban. Where it gets murky for me is that the My Nintendo account links the eshop account and the physical store account so I am not sure if a ban on one will result in a ban on the other. I suspect not though because the physical store is so poorly run that I would be surprised if they were able to set up a cross ban system.

@Bunkerneath that revoo thing is another really sketchy thing about the UK store. The average they use is weighted in the retailers favour and there is anecdotal evidence that suggests poor user reviews of companies are moderated or disallowed which really undermines the point of websites like Revoo. Just using a website like that and displaying their rating so proudly goes to show how sketchy the UK store is in my opinion.

While the equivalent trust pilot page appears muddied by confusion of whether it refers to Nintendo as a whole or the UK store itself, it actually appears to show a more realistic rating of the company. Which last time I checked, was a very low one.

@EllaTheKawaiiNeko they need to be taken to court for the amount of customers they’ve upset.

@axemc You have no idea how many store franchises I could legally sue.

@EllaTheKawaiiNeko yeah. It’s pretty bad nowadays.

@axemc No, not even for not giving me products and stuff, I mean full on federal law breaking and descrimination.

@Rambler ah yeah, I forgot about that. Pontins got in trouble a little while back for having a secret blacklist of Irish sounding surnames!

@EllaTheKawaiiNeko 👍🏽

I'm in the process of raising a dispute with my bank. I think Nintendo Store UK have blocked my phone number when I ring them. They obviously denied doing so, but I rang them with number withheld and it went though perfectly first time. I haven't been rude and have been totally civil with them.

You can always sense when they're telling you regurgitated crap and the same thing is going to happen again like being stuck in a time loop. I have a feeling that they have a note on the system about me and it's not good.

Two years later: I am having exactly the same issue with the Nintendo UK store. I ordered something in October - one day later I get an email from DPD: "We've received your order details, but have not yet received your parcel." That was it. The parcel never came - one week later I chase up Nintendo who acknowledged immediately that the parcel was lost and they offered a refund or replacement. I opted for the latter.

One and a half months later, absolutely nothing has happened. I have emailed them 5/6 times politely asking for an update and get a semi-automated response saying it is "escalated this to our relevant department." Nothing has happened. I have also tried to call them - and was left on hold for 15 mins, until they cut the call. I didn't cut it, and they probably charged for the call as well! I would ordinarily contact the bank for a chargeback - but I don't want to be flagged/banned by Nintendo - although they have effectively stolen £100 from me. And yes, I will use the word steal. I myself have ran a small business before for several years on the high street and I have never in all my years (in my mid-30s now) experienced such shoddy customer service. This really could have been sorted out immediately in the space of a couple of days, once they could see the package was lost/never dispatched.

I belatedly realised that I used PayPal for the transaction, so I opened a dispute with them via the Resolution Centre. I would really advise to do this if you are having the same problem - as the process is stress-free and tends to favour the buyer. Also because there is a set deadline - the seller is obliged to respond quickly. So...low and behold I get messages from Nintendo more or less straightaway acknowledging the issue, and that they will refund me. They finally admit they can't send a replacement because the product is not in stock - which is obscene, because the item is still listed in stock on their website. They have cheekily asked me to close the case on PayPal - which I obviously will not do as I haven't received my refund yet. If they don't issue the refund within the set deadline of 2 weeks, then Paypal should automatically refund me, I believe. If I close the case now I will 100% expect Nintendo to rest on their laurels and not issue said refund.

Really disgraceful service from Nintendo; and the moral of the story is always use PayPal when you can!

I've had similar. Twice. Both occasions occurred in the last year. Large orders with one item missing both times. They made me go through their claim process and then just say "No, we packed the order correctly", without any evidence to support their stance, and denied both claims.

Annoyingly there are some things that can only really be easily sourced via My Nintendo Store, otherwise I would never use them again.